However, like I said, that is probably not the case where you are since that is the exception, not the rule. #Haslab sentinel fullThere are cases where consumers got full refunds without having to return the defective item. Basically they give the consumer a lot more power to seek redress from companies, and not have to settle for just what the company first offers. Up here Quebec has some of the strongest consumer protection laws on the books. Generally they aren't all that tough, but you never know. Depending on how tough they are you might actually have other recourse then what Hasbro is offering. The only thing I could suggest is check with your state's consumer protection laws. I think fac is probably on the right track about why they went with that response. I agree with the others, I find it highly unlikely they produced only enough to ship out and not any sort overage for problems. Man I'm sorry you are getting the bullshit response. Perfect messaging prior to Thanksgiving time! "Hasbro: Where Customers Can Get Stuffed!" Having a defective product for $350, while others got a complete product for the same and forcing me to fix it by going to the secondary market show limited thought went into this all around. How does a community that they claim to listen to have better approaches to things than they do? Put me on a waiting list. They have no foresight on possible problems and solutions. This is a terrible service considering the cost. Even though they are probably getting some returns on defective products. One of those little grey nubs and they can't even replace that. My Sentinel came with a defective screw cover. I'll absolutely be going forward with canceling Galactus, even if I can't cancel the Razor Crest at this point. I'm honestly shocked that this is the response but at least I finally have one. well, Hell, I don't honestly know at this point. They are offering a refund and nothing else. They don't have replacement stock so I'm boned, along with anybody else I guess. I hope you will enjoy our products for many years to come. Joshua, I want to assure you that we are dedicated to maintaining quality products and service.
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